Privacy Policy

1. Who we are

Shop Web Works is a web design and development business that operates from Brazil and serves industrial companies, including in Canada. This website is shopwebworks.com. For any question about this policy, write to [email protected].

2. Person responsible for personal information

Privacy Officer, Shop Web Works
[email protected]

3. What we collect

We collect only what you choose to send us through the contact form:

• your name and your company name;
• your email address;
• the service you are interested in;
• the message you write.

Our hosting provider also processes technical data such as your IP address and request details so the site can be delivered and protected. We measure visits in aggregate with Cloudflare Web Analytics, which does not use cookies and is designed not to track individual visitors.

The site stores your light or dark display preference in your browser. This is not personal information and it is not sent to us.

4. Why we use it

• to answer your message and prepare a proposal;
• to carry out any project that follows;
• to keep the site secure and understand, in aggregate, how it is used.

We do not send promotional messages without your permission. We do not use your information for profiling or automated decisions, and we never sell or rent it.

5. Your consent

By submitting the contact form you consent to the use of your information for the purposes above. You can withdraw your consent at any time by writing to [email protected].

6. Who handles your information

We rely on service providers to operate the site and receive your messages:

• Cloudflare: website hosting, security, the function that receives the contact form, and cookie-free analytics;
• Resend: delivery of the contact form message by email;
• Zoho: the mailbox where we receive and answer messages.

Your browser also loads fonts, icons, and an animation library from Google Fonts and jsDelivr, which receive your IP address when the page loads.

7. Where your information is processed

These providers operate internationally. Your information may be processed or stored outside your province and outside Canada, including in the United States, and it is accessed from Brazil, where we operate. Privacy laws in those places may differ from those in your province.

8. How long we keep it

We keep your information only as long as needed to answer you and carry out any resulting project, unless the law requires us to keep it longer. After that, we delete or anonymize it.

9. Your rights

You may ask us to tell you what information we hold about you, to correct it, to delete it where the law allows, or to withdraw your consent. Write to [email protected] and we will reply within 30 days.

10. Security

We apply reasonable safeguards to protect personal information. If a confidentiality incident presents a risk of serious injury, we will notify the people concerned and the authorities as required by law.

11. Complaints

Please contact us first so we can try to resolve your concern. You may also contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, if you are in Quebec, the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).

12. Changes to this policy

When we change this policy, we update the date at the top of this page.

13. Languages

This policy is available in English and in French. Both versions have the same effect.